Refund policy

Cancellation

Please contact zavebarin@gmail.com as soon as possible to request a cancellation. Orders are sent to our fulfillment partner for processing promptly, so cancellation is not guaranteed once processing has started. If we can cancel your order before shipment, we will issue a full refund. If it has already shipped, please follow the return process below.

30-day returns

You may request a return within 30 days of delivery. Items should be in their original, unused condition, with the original packaging and all included components. Please provide your order number or proof of purchase. For a set or multipack, return all components included in the item being returned.

If your item arrives damaged, defective, or incorrect, contact us so we can review the issue and arrange an appropriate return, replacement, or refund. The unused-condition requirement does not prevent you from reporting an item that arrived damaged or defective.

How to request a return

Request a return from your customer account, when available, or email zavebarin@gmail.com with your order number, the item, and the reason for your return. Please wait for our approval and return instructions before sending anything back.

Our U.S. orders are fulfilled through Amazon Multichannel Fulfillment (MCF). For an approved return, we will provide the return authorization and the mailing address or drop-off instructions available for your specific order. The return destination is assigned by Amazon and may differ from the warehouse that shipped your order.

Do not send returns to our business address, to an address copied from the outbound package, or to a previously used warehouse address unless it is specified in your return instructions. If your authorization includes a return label and an authorization slip, follow the instructions for attaching the label and including the slip in the package.

Return shipping and fees

For a change-of-mind return, you are responsible for return shipping. Any return shipping charge and available method will be explained before you send the item back. A return authorization is not, by itself, a promise of prepaid or free postage.

If an item arrives damaged, defective, or incorrect due to our error, you will not be charged return shipping for that issue. We do not charge customers a restocking fee.

Custom-made or personalized items are not eligible for change-of-mind returns; please contact us if such an item arrives damaged, defective, or incorrect.

Refunds

After the returned item is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued by ZAVEBARIN to the original payment method. Bank and card processing times vary. Amazon handles fulfillment and return processing; it does not issue the refund for purchases made on this website.

If a refund has not appeared, check with your bank or card provider, then contact zavebarin@gmail.com for assistance.